Share this page Share Share Share Share

From the consultation phase, through creation and implementation, to the support phase, our end-to-end service model ensures that your company is never burdened with additional resource requirements.

company_3

As part of the initial consult phase we collate, analyse and evaluate all the information that pertains to your existing training systems:

  • Information collation
  • Gap analysis
  • System integration requirements
  • Location suitability
company_2

During the consult phase we will also review and evaluate your training content:

  • Evaluate learning goals
  • Curriculum development
  • Content workshops
  • Blended learning approach
company_1

During the create phase we convert your training content into engaging, e-Learning modules:

  • Scriptwriting & editing
  • Instructional Design
  • Assessment Questions
  • Full service productions
company_4

During the create phase we will create a training application for end learners to access on your hardware of choice:

  • Create a web portal in line with your Corporate Identity
  • Enable managers to administer users and track learners progress
  • Input your data in the system
  • Testing to ensure everything is working perfectly before the ‘go live’ date
service_5

During the implementation of your LMS we provide the following software integration services:

  • Development of an integration method that suits your requirements
  • We will create the ‘best fit’ solution for you whether it be a central HR system, ERP, LMS or Incentive software
  • All integrations are monitored and managed by FUEL
company_2

During this part of the implementation phase we provide the following installation-related services:

  • Kick-off session covering all aspects relating to the implementation
  • Bracket design, manufacturing, distribution and installation
  • Replication of the master device to all client devices
  • Pilot installation, Pre-Installation checks, Contractor installation and Device Installation
  • Onsite training for Managers, Site Champions and other end-users
company_1

Our dedicated team of Client Service professionals provides ongoing support through every step of the process:

  • Implementation phase kick off workshop
  • System configuration and ongoing amendments
  • High level monitoring and coordination
  • Primary point of contact for Head Office clients
  • Proactive service with regular touch-points and quarterly reporting
company_4

For the duration of your contract, we provide the following dedicated support services via our Customer Support Centre:

  • Site & user support (telephonic & email)
  • Inbound and outbound calls
  • General information and training
  • Available Monday to Friday 07h30 – 18h00 and Saturday 08h00 – 13h00

Let us give you a call

  • This field is for validation purposes and should be left unchanged.

Get in touch, let's have a chat!

info@fuelonline.co.za

Tel: +27 (087) 3515222