Share this page Share Share Share Share

Our team offers a wide range of expertise, which enables us to provide a full-service blended learning solution. From the initial consulting phase right through to the creation and implementation of your new online learning academy our team will support you every step of the way.

 

company_3
As part of the initial consult phase we collate, analyse and evaluate all the information that pertains to your existing training systems:

  • Information collation
  • Gap analysis
  • System integration requirements
  • Location suitability
company_2

During the consult phase we will also review and evaluate your training content:

  • Evaluate learning goals
  • Curriculum development
  • Content workshops
  • Blended learning approach
company_1

During the create phase we convert your training content into engaging, e-Learning modules:

  • Scriptwriting & editing
  • Instructional Design
  • Assessment Questions
  • Full service productions
company_4

During the create phase we will create a training application for end learners to access on your hardware of choice:

  • Create a web portal in line with your Corporate Identity
  • Enable managers to administer users and track learners progress
  • Input your data in the system
  • Testing to ensure everything is working perfectly before the ‘go live’ date
company_3

During the implementation of your LMS we provide the following software integration services:

  • Development of an integration method that suits your requirements
  • We will create the ‘best fit’ solution for you whether it be a central HR system, ERP, LMS or Incentive software
  • All integrations are monitored and managed by FUEL
company_2

During this part of the implementation phase we provide the following installation-related services:

  • Kick-off session covering all aspects relating to the implementation
  • Bracket design, manufacturing, distribution and installation
  • Replication of the master device to all client devices
  • Pilot installation, Pre-Installation checks, Contractor installation and Device Installation
  • Onsite training for Managers, Site Champions and other end-users
company_1

Our dedicated team of Client Service professionals provides ongoing support through every step of the process:

  • Implementation phase kick off workshop
  • System configuration and ongoing amendments
  • High level monitoring and coordination
  • Primary point of contact for Head Office clients
  • Proactive service with regular touch-points and quarterly reporting
company_4

For the duration of your contract, we provide the following dedicated support services via our Customer Support Centre:

  • Site & user support (telephonic & email)
  • Inbound and outbound calls
  • General information and training
  • Available Monday to Friday 07h30 – 18h00 and Saturday 08h00 – 13h00
  • Craig Reid
    Group CEO
    I Consult
  • Gavin Gamsu
    Product Architect
    I Implement
  • James Campbell
    COO
    I Implement
  • Cwayita Mtirara
    Admin Assistant
    I Support
  • Janice Houghton
    Head: Client Service
    I Consult
  • She-Haam Matthews
    Head: Customer Support
    I Support
  • Raymond Datson
    Operations Manager
    I Implement
  • Brian Kleinbooi
    Field Services Area Manager
    I Implement
  • Christobel Koul
    Client Service Manager
    I Consult
  • Justin Hough
    IT Manager
    I Support
  • Gerrit Van Der Merwe
    Field Services Area Manager
    I Implement
  • Catherine Dunn
    Senior Designer
    I Create
  • Sarah Struben
    Marketing Assistant
    I Create
  • Christine Tayler
    Key Account Manager
    I Consult
  • Gareth Lagorie
    Quality Assurance Manager: CSC
    I Support
  • Tasleem Karriem
    Technical Operations Administrator
    I Support
  • Nazeema Davids
    Team Leader: CSC Administration
    I Support
  • Michael Petersen
    Data Base Manager
    I Create
  • Nomfundo Xanasi
    Technical Operations Administrator
    I Support
  • Aldrin Khan
    Technical Operations Administrator
    I Support
  • Brenton van Heerden
    Technical Operations Administrator
    I Support
  • Grant Sekuie
    Team Leader: CSC
    I Support
  • Andrew Richardson
    Project Manager
    I Support
  • Shimonay Abrahams
    Team Leader CSC BAU
    I Support
  • Phumeza Vetshe
    CT Office Cleaner
    I Support
  • Natheer Maloon
    Tech Ops Team Leader
    I Support
  • Shameeg Philander
    Customer Support Administrator
    I Support
  • Vanona Slingers
    People Business Partner
    I Consult
  • Mike Smith
    Business Analyst
    I Create
  • Zaahir Allie
    Technical Support
    I Support
  • Mahomed Adil
    Content Developer
    I Create
  • Let us give you a call

    • This field is for validation purposes and should be left unchanged.

    Get in touch, let's have a chat!

    info@fuelonline.co.za

    Tel: +27 (087) 3515222

    Navigation