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Our team offers a wide range of expertise, which enables us to provide a full-service blended learning solution. From the initial consulting phase right through to the creation and implementation of your new online learning academy our team will support you every step of the way.

 

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As part of the initial consult phase we collate, analyse and evaluate all the information that pertains to your existing training systems:

  • Information collation
  • Gap analysis
  • System integration requirements
  • Location suitability
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During the consult phase we will also review and evaluate your training content:

  • Evaluate learning goals
  • Curriculum development
  • Content workshops
  • Blended learning approach
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During the create phase we convert your training content into engaging, e-Learning modules:

  • Scriptwriting & editing
  • Instructional Design
  • Assessment Questions
  • Full service productions
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During the create phase we will create a training application for end learners to access on your hardware of choice:

  • Create a web portal in line with your Corporate Identity
  • Enable managers to administer users and track learners progress
  • Input your data in the system
  • Testing to ensure everything is working perfectly before the ‘go live’ date
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During the implementation of your LMS we provide the following software integration services:

  • Development of an integration method that suits your requirements
  • We will create the ‘best fit’ solution for you whether it be a central HR system, ERP, LMS or Incentive software
  • All integrations are monitored and managed by FUEL
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During this part of the implementation phase we provide the following installation-related services:

  • Kick-off session covering all aspects relating to the implementation
  • Bracket design, manufacturing, distribution and installation
  • Replication of the master device to all client devices
  • Pilot installation, Pre-Installation checks, Contractor installation and Device Installation
  • Onsite training for Managers, Site Champions and other end-users
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Our dedicated team of Client Service professionals provides ongoing support through every step of the process:

  • Implementation phase kick off workshop
  • System configuration and ongoing amendments
  • High level monitoring and coordination
  • Primary point of contact for Head Office clients
  • Proactive service with regular touch-points and quarterly reporting
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For the duration of your contract, we provide the following dedicated support services via our Customer Support Centre:

  • Site & user support (telephonic & email)
  • Inbound and outbound calls
  • General information and training
  • Available Monday to Friday 07h30 – 18h00 and Saturday 08h00 – 13h00
  • Craig Reid
    CEO
    I consult
  • Gavin Gamsu
    Product Architect
    I implement
  • James Campbell
    COO
    I implement
  • Janice Houghton
    Head: Client Service
    I consult
  • She-Haam Matthews
    Head: Customer Support
    I support
  • Yolanda Botha
    Head of Content
    I create
  • Raymond Datson
    Operations Manager
    I implement
  • Brian Kleinbooi
    Area Manager
    I implement
  • Zunaid Bester
    Customer Support Consultant
    I support
  • Christobel Koul
    Creative Account Manager
    I create
  • Steyn Grobler
    Writer
    I create
  • Cwayita Mtirara
    CT Office Cleaner/Admin Assist
    I support
  • Justin Hough
    I support
    IT Administrator
  • Gerrit Van Der Merwe
    Area Manager Jhb
    I implement
  • Eugene Breedenkamp
    Graphic Designer
    I create
  • Catherine Dunn
    Senior Designer
    I create
  • Sarah Struben
    Marketing Assistant
    I create
  • Christine Tayler
    Client Service Manager
    I consult
  • Gareth Lagorie
    Customer Support Consultant
    I support
  • Tino Steenkamp
    Online/Offline Editor
    I create
  • Michael Petersen
    IT Administrator
    I create
  • Nomfundo Xanasi
    Customer Support Consultant
    I support
  • Karl Hohls
    IT Consultant
    I support
  • Masego Phayane
    Customer Support Consultant
    I support
  • Tasleem Karriem
    Customer Support Consultant
    I support
  • Nazeema Davids
    Customer Support Consultant
    I support
  • Nombulelo Dyonta
    Customer Support Consultant
    I support
  • Aldrin Khan
    Customer Support Consultant
    I support
  • Grant Sekuie
    Customer Support Consultant
    I support
  • Phumeza Vetshe
    CT Office Cleaner
    I support
  • Shimonay Abrahams
    Customer Support Consultant
    I support
  • Brenton van Heerden
    Customer Support Consultant
    I support
  • Kyle Moyce
    Studio Assistant
    I create
  • Lovejoy Marozhe
    Customer Support Consultant
    I support
  • Andrew Richardson
    i-Support
    IT Manager
  • Smartina Bowman
    Customer Support Consultant
    I support
  • Rikki Majiet
    i Consult
    Client Service
  • Garry Davey
    Bookkeeper
    I support
  • Shameeg Philander
    i-Support
    Customer Support Consultant
  • Natheer Maloon
    i-Support
    Tech Ops
  • Pam Barrett
    i-Consult
    Operations Manager
  • Vanona Slingers
    i-Consult
    Talent Manager
  • Mike Smith
    i-Create
    Product Architect
  • Zaahir Allie
    i-Support
    IT Administration
  • Mahomed Adil
    i-Create
    Portuguese Writer / Research
  • Let us give you a call

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    Get in touch, let's have a chat!

    info@fuelonline.co.za

    Tel: +27 (087) 3515222