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Consumer Protection Act

CPA_example

This course covers the basics of the Consumer Protection Act (CPA) and how it affects those involved in the Sales and Retail industries. It covers the aims and benefits of the act, explains its basic components and guidelines, and provides some examples and best practices that suppliers of goods and services can apply in order to comply with the act and treat consumers appropriately at all times.
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CPA brochure pdf

 

 

 

 

Module 1: What is the Consumer Protection Act?
Module 2: The Aim of the Act
Module 3: Scope of the Act
Module 4: Consumer Rights in the Act
Module 5: General Marketing and Advertising Standards Part 1
Module 6: General Marketing and Advertising Standards Part 2
Module 7: General Marketing and Advertising Standards Part 3
Module 8: The Right to Fair and Honest Dealings Part 1
Module 9: The Right to Fair and Honest Dealings Part 2
Module 10: The Right to Fair and Honest Dealings Part 3
Module 11: The Right to Fair and Honest Dealings Part 4

Module 12: The Right to Fair and Honest Dealings Part 5
Module 13: Sales Records Part 1
Module 14: Sales Records Part 2
Module 15: Implied Warranty of Quality
Module 16: Return of Goods; Product Liability
Module 17: Workshop Services, Part 1
Module 18: Workshop Services, Part 2
Module 19: Workshop Services, Part 3
Module 20: Other Clauses, Part 1
Module 21: Other Clauses, Part 2

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