Apply Customer Service Skills

Every workforce requires specific skills training. This training programme of 14 comprehensive modules aims to address the critical and scarce skills identified by South Africa’s Sector Education and Training Authorities (SETA). Furthermore, each programme is aligned to SETA-accredited unit standards and training material.

Supplemented with a blended learning solution, this training programme can earn the learner credits towards a qualification. Additionally, you, as the employer, can qualify for government-legislated subsidies for SETA-accredited training.

Unit Standard ID: 114974

NQF Level: 2

Credits: 2

SETA: Services

Ideal for every customer-facing staff member, Apply Customer Service Skills provides a broad introduction to customer services. It focuses on the necessary knowledge, skills, values and attitudes each workforce member needs to engage and impress customers.

FUEL Catalogue of Content

catelogue_drugs_alcohol (1)

Drugs and Alcohol

12 Video Modules

catelogue_abuse_coping (5)

Abuse and Coping Mechanisms

5 Video Modules

catelogue_human_rights (1)
catelogue_hiv
catelogue_first_aid (1)

Basic First Aid

5 Video Modules

catelogue_basic_banking

Basic Banking

5 Video Modules

catelogue_seta_time_managment

Time Management

14 Video Modules

catelogue_seta_interact_customers

Interact with Customers

12 Video Modules

catelogue_seta_customer_service_skills (1)
catelogue_seta_communication_skills (1)

Communication Skills

22 Video Modules

catelogue_salespro_motor

SalesPro Motor

25 Video Modules

catelogue_salespro_retail

SalesPro Electronics

25 Video Modules

Licenses Cost Calculator

The cost is an approximate amount calculated based on an individual user accessing training for the duration of a 12 month subscription.

Total

(Prices are quoted in Rands, and excludes VAT)

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