Interact with Customers

Every workforce requires specific skills training. This training programme of 12 comprehensive modules aims to address the critical and scarce skills identified by South Africa’s Sector Education and Training Authorities (SETA). Furthermore, each programme is aligned to SETA-accredited unit standards and training material.

Supplemented with a blended learning solution, this training programme can earn the learner credits towards a qualification. Additionally, you, as the employer, can qualify for government-legislated subsidies for SETA-accredited training.

Unit Standard ID: 114903

NQF Level: 2

Credits: 8

SETA: Wholesale and Retail

After completing the Interact with Customers training series learners will be able to present a positive image to customers, respond to general customer enquiries in a friendly and pro-active manner, and provide basic information about the location and the price of products stocked in a wholesale or retail outlet. This person who is declared competent on this unit standard will not be required to deal with customer complaints.

FUEL Catalogue of Content

catelogue_drugs_alcohol (1)

Drugs and Alcohol

12 Video Modules

catelogue_abuse_coping (5)

Abuse and Coping Mechanisms

5 Video Modules

catelogue_human_rights (1)
catelogue_hiv
catelogue_first_aid (1)

Basic First Aid

5 Video Modules

catelogue_basic_banking

Basic Banking

5 Video Modules

catelogue_seta_time_managment

Time Management

14 Video Modules

catelogue_seta_interact_customers

Interact with Customers

12 Video Modules

catelogue_seta_customer_service_skills (1)
catelogue_seta_communication_skills (1)

Communication Skills

22 Video Modules

catelogue_salespro_motor

SalesPro Motor

25 Video Modules

catelogue_salespro_retail

SalesPro Electronics

25 Video Modules

Licenses Cost Calculator

The cost is an approximate amount calculated based on an individual user accessing training for the duration of a 12 month subscription.

Total

(Prices are quoted in Rands, and excludes VAT)

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