Services - FUEL
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From the consultation phase, through creation and implementation, to the support phase, our end-to-end services model ensures that your company is never burdened with additional resource requirements.


As part of the initial consult phase we collate, analyse and evaluate all the information that pertains to your existing training systems:

  • Information collation
  • Gap analysis
  • System integration requirements
  • Location suitability

During the consult phase we will also review and evaluate your training content:

  • Evaluate learning goals
  • Curriculum development
  • Content workshops
  • Blended learning approach

During the create phase we convert your training content into engaging, e-Learning modules:

  • Scriptwriting & editing
  • Instructional Design
  • Assessment Questions
  • Full service productions

During the create phase we will create a training application for end learners to access on your hardware of choice:

  • Create a web portal in line with your Corporate Identity
  • Enable managers to administer users and track learners progress
  • Input your data in the system
  • Testing to ensure everything is working perfectly before the ‘go live’ date

During the implementation of your LMS we provide the following software integration services:

  • Development of an integration method that suits your requirements
  • We will create the ‘best fit’ solution for you whether it be a central HR system, ERP, LMS or Incentive software
  • All integrations are monitored and managed by FUEL

During this part of the implementation phase we provide the following installation-related services:

  • Kick-off session covering all aspects relating to the implementation
  • Bracket design, manufacturing, distribution and installation
  • Replication of the master device to all client devices
  • Pilot installation, Pre-Installation checks, Contractor installation and Device Installation
  • Onsite training for Managers, Site Champions and other end-users

Our dedicated team of Client Service professionals provides ongoing support through every step of the process:

  • Implementation phase kick off workshop
  • System configuration and ongoing amendments
  • High level monitoring and coordination
  • Primary point of contact for Head Office clients
  • Proactive service with regular touch-points and quarterly reporting

For the duration of your contract, we provide the following dedicated support services via our Customer Support Centre:

  • Site & user support (telephonic & email)
  • Inbound and outbound calls
  • General information and training
  • Available Monday to Friday 07h30 – 18h00 and Saturday 08h00 – 13h00

Let us give you a call

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Get in touch, let's have a chat!

Tel: +27 (021) 204 4874