Apply Customer Service Skills
Every workforce requires specific skills training. The Apply Customer Service Skills training programme of 14 comprehensive modules, aims to address the critical and scarce skills identified by South Africa’s Sector Education and Training Authorities (SETA). Furthermore, each programme is aligned to SETA-accredited unit standards and training material.
Supplemented with a blended learning solution, this training programme can earn the learner credits towards a qualification. Additionally, you, as the employer, can qualify for government-legislated subsidies for SETA-accredited training.
Unit Standard ID: 114974
NQF Level: 2
Ideal for every customer-facing staff member, Apply Customer Service Skills provides a broad introduction to customer services. It focuses on the necessary knowledge, skills, values and attitudes each workforce member needs to engage and impress customers.