Gain the Benefits of Customer Service Skills Training
Poor customer service can quickly damage a loyal customer base. It is extremely easy for disgruntled customers to share their negative experiences on social media with hundreds of thousands of potential and existing customers. It has become vitally important to ensure your staff know how to provide the best customer service experience possible.
A customer should always be treated with respect and feel they are being listened to. With that in mind, FUEL has three digital, SETA-aligned customer service training courses available which have been designed with a learner education level of between Grade 9 – 12. As such, we use a simplistic methodology, incorporating icons and graphic animations to create an engaging and accessible learning experience.
We have standardised the reading level of our scripts to approximately grade 5 (English first language) to ensure that all our learners, most of which speak English as their second language, can understand and properly digest the training.
All the courses are SCORM-compliant, compatible with any Learning Management System, and comprised of broadcast-quality video that can be viewed directly on users’ PCs or mobile devices.
FUEL’s customer service courses:
Interact with Customers (12 modules)
- Unit Standard ID: 114903
- NQF Level: 2
- Credits: 8
- SETA: Wholesale and Retail
Apply Customer Service Skills (14 modules)
- Unit Standard ID: 114974
- NQF Level: 2
- Credits: 8
- SETA: Services
Communication Skills (22-modules)
- Unit Standard ID: 119635
- NQF Level: 1
- Credits: 6
- SETA: Services
For further information on these or our other generic online training content, please get in touch with FUEL at info@fuelonline.co.za
