Using Scenario-based Training Effectively

Online training scenarios can provide an excellent way to engage employees and positively affect their behaviour. Real-world simulations are used for relevant, impactful learning experiences that stick with learners. Interactive elements can be incorporated into the scenario training to allow staff to make choices and learn from the results.

Often used as part of a blended learning approach, it can enhance face-to-face training. Digital content can include interactive video, virtual, or augmented reality.

What are the benefits?

• Training is practical and based on real situations that learners can identify with and more easily transfer to the real world.
• Higher learner engagement results from the relevance of the training situations. This realism also motivates your people.
• Online simulations allow people to practice and fail in a safe environment.

Applying Scenario-based Learning

Large-scale: Big organisations with a number of diverse people across many environments can address nuanced topics where it is necessary to see several points of view. This could apply to ethics training, discrimination, and even health & safety. Scenarios can be a great way of addressing topics that are complex or dry, using realistic stories and engaging sounds and visuals to engage learners.

Product Training: Introducing sales staff to new products is perfect for a scenario-based approach. Sales skills, product knowledge, and the ability to apply the training in context can be tested. Information is embedded much better using a simulated demonstration and feedback – positive or negative – can be given immediately.

Gamification: Gamification elements, such as leader boards and the awarding of points or trophies can be added to a scenario to create a highly-motivational environment for salespeople to hone their skills. These add a sense of competition and urgency to the training which can aid performance.

When Scenarios Can Help

Low motivation: When learners have low motivation, a scenario can play on their natural curiosity and encourage motivation by striking a balance between challenging learners without overwhelming them.

Complicated or uninspiring content: This may include compliance topics or standard operating procedures. Scenario-based training can use a story to illustrate the relevance of the topic, instead of just stating the facts. By using a hook, information has more of a chance embedding itself in long-term memory.

Sensitive topics:  Difficult conversations such as diversity or mental health can benefit from safe simulations. Such topics can have multiple paths so learners can attempt different approaches in a safe environment.